Question 1

Does it ask about injuries and allergies?

Accepted Answer

Yes. It asks which treatment the caller wants and about any injuries, allergies or areas to avoid, and saves that with the booking for the therapist. It records what the caller says; it does not judge whether a treatment is suitable.

Question 2

Can it book a pregnancy massage?

Accepted Answer

If you offer one, yes, as its own service with your rules written in your own words, such as which stages of pregnancy you treat. Whether massage is right for a particular person is a question for your therapist, never answered by the receptionist.

Question 3

What about gift vouchers?

Accepted Answer

It explains how your vouchers work, as you have written it, and takes the caller’s details for your team. Ringmere does not take payment on the phone, so the purchase happens the way you already sell them.

Question 4

Can it book a spa day for a group?

Accepted Answer

It answers what you have approved about packages and group days, and takes a group enquiry as a message with the date, the numbers and a contact number, so your team confirms the detail and the rooms.

Question 5

Can clients ask for a male or female therapist?

Accepted Answer

Yes. With your team set up by name, it books within each therapist’s hours and treatments. Diaries for more than one therapist are on Growth and Pro.

Question 6

What does an AI receptionist cost for a spa or massage therapist?

Accepted Answer

Ringmere is £49 a month on Starter, with 150 call minutes and a UK number included, £99 on Growth and £249 on Pro, each with a 7-day free trial. For scale, a therapist who misses five calls on a Saturday, two of which would have booked a £65 massage, loses £130 that day alone. Your own numbers will differ.

Question 7

What should a spa’s AI receptionist never do?

Accepted Answer

Tell a caller a treatment is safe with their condition, medication or pregnancy, promise a therapeutic result, or take a card number. Ringmere books, notes what the caller tells it, and passes health questions and anything unusual to your therapists.

Question 8

Is Ringmere an answering service for spas & massage therapists?

Accepted Answer

Yes, and a virtual receptionist too. Like an answering service, it picks up your calls 24/7 under your business name. Like a virtual receptionist, it answers questions, takes messages and books appointments straight into your diary. Because it is an AI receptionist it costs from £49 a month, never puts a caller on hold, and on Growth and Pro replies on WhatsApp and text as well.

The call	What Ringmere does
A regular who wants their usual 60-minute deep tissue	Books it with the therapist they ask for, within that person’s hours, and notes anything new since last time, such as a fresh injury.
A first-timer who is not sure which massage to choose	Explains the difference between treatments from the descriptions you write, offers the times you have, and books the one they pick.
A sore back, a recent operation or a pregnancy	Noted for the therapist, never assessed. If your policy needs a conversation first, it says so and takes the details for your team.
A gift voucher for a birthday	Explained exactly as you sell them, with the details taken for your team. No payment is taken on the phone.
A hen party or a group spa day	Taken as an enquiry with the date, numbers and treatments wanted, then passed to your team to confirm.
Running late, or moving a booking	Handled on the call within your rules, so a cancelled hour goes back on sale.
Sunday evening, when people plan a treat for the week	Answered and booked while the treatment rooms are dark.

The AI phone receptionist for spas & massage therapists.

Sound familiar?

Answer, book, and hand you the rest.

Answers your calls, 24/7

Books into your calendar

Escalates what matters

Every call a spa gets.

An example call

It only ever offers what you approve.

Good to know.

Stop losing massage bookings.