RingmereThe service
Ringmere provides an AI phone receptionist that answers calls and books appointments on your behalf, subject to your configuration and these terms.
Your responsibilities
You are responsible for the accuracy of the services, prices and information you configure, for having the right to record calls where required, and for informing your callers as needed. Ringmere only ever uses information you approve.
Data protection
When you use Ringmere we process personal data about your callers and customers on your behalf, as your processor. Our Data Processing Agreement sets out how, and it forms part of these terms.
Acceptable use
You must not use Ringmere for unlawful, harmful, or abusive purposes, or in a way that infringes others’ rights.
Billing
Plans are billed monthly in advance. Included minutes and per-minute overage are as shown on the pricing page. A 7-day free trial applies to new subscriptions. You can cancel anytime from your billing portal.
Refunds
Subscriptions are billed monthly in advance and can be cancelled anytime to stop future charges. If the service was not usable, you can request a pro-rata refund of the current month within 14 days of the charge by emailing info@ringmere.com.
Referral programme
While we run our referral programme, a customer with a paid subscription in good standing can share a personal link from the Billing page. A new business that signs up through it gets its first paid month free, applied at checkout, which cannot be combined with any other discount or promotion code. Once that business has paid its first real invoice after its trial and free month, and 14 days have passed without a refund or chargeback, the customer who referred it gets a credit worth one month of their current plan on their next invoice, never more than they paid for their last month or than the referred business paid for that invoice. The referred business must still be subscribed and paid up when the credit is given. Credits are earned only while the referrer’s own subscription is active and paid up, are limited to 6 in any 12 months, and lapse if they cannot be applied within 90 days. No reward is given when the two accounts share an owner, an email address or company email domain, a phone number, a card, an internet connection, a browser or a business, when the referred business, or the card it pays with, has been on a Ringmere account before, or when either account is billed through an agency or is complimentary. A link counts only for an account created through it. If the referred business is refunded or disputes a payment within 60 days, the reward is withdrawn in full: a credit not yet used is removed, and a credit already used is added back to the referrer’s next invoice. Credits have no cash value. We may withhold or withdraw a reward obtained by misuse, and may change or end the programme at any time; rewards already earned are honoured.
Availability
We aim for high availability but the service is provided “as is”; we are not liable for indirect or consequential losses, to the extent permitted by law.
Changes
We may update these terms; material changes will be notified. Continued use constitutes acceptance.
Contact
Questions about these terms: info@ringmere.com.
Version 2026-10-04. Last updated 4 October 2026. This is a plain-English summary; contact info@ringmere.com for our full policy. Our Data Processing Agreement is published at ringmere.com/dpa.