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The AI phone receptionist for takeaways.

At 7pm on a Friday the phone, the counter and the fryer all need you at once. Ringmere takes phone orders from your real menu, checks delivery postcodes against your area, reads the order and total back, and sends it to your kitchen printer, inbox and dashboard.

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The missed-call problem

Sound familiar?

  • The phone ringing while you are plating up the rush
  • Orders scribbled on a pad and misheard: “was that a korma or a tikka?”
  • Delivery calls from postcodes you do not cover

Every one of those is a booking walking to a competitor. Ringmere answers before it does.

app.ringmere.com, live call
Incoming call · 07700 900431
Ringmere answering…
Live
Order placed, delivery
2 x chicken korma, rice, naan · £27.20
Confirmed
38
Calls answered
24
Booked
£1,940
Recovered

How Ringmere helps takeaways

Answer, book, and hand you the rest.

Answers your calls, 24/7

First-ring pickup, evenings and weekends included, so callers get a real answer instead of voicemail.

Takes orders from your real menu

Collection or delivery, priced from your menu, postcode checked against your delivery area, and read back to the caller before it is placed.

Escalates what matters

Urgent, clinical or unhappy callers go to your team immediately, with full context.

It answers messages too: on Growth and Pro, customers can WhatsApp or text your business and the same receptionist replies, books and takes orders.

Call by call

Every call a takeaway gets.

A takeaway’s phone rings hardest when the kitchen is busiest. This is what Ringmere does with those calls while you keep cooking.

The callWhat Ringmere does
A collection order in the Friday rushTakes the items from your menu, reads the order, total and name back, places it, and tells the caller it will be ready in about the time you set.
A delivery order from a postcode you have not seen beforeChecks the postcode against your delivery area before taking the address, quotes your fee and time, and applies your minimum order.
“Is the jalfrezi hot?” and “what comes with the meal deal?”Answered from the descriptions on your menu and the FAQs you approve. It never invents a dish or a price.
An allergy questionNever answered with a guarantee. It goes to a person on your team with the caller’s number.
A caller adding a portion of chips to their orderAdded to their live order, found from their number, rather than taking a second order, and the new total is read back.
“Where is my food?” or a problem with an orderPassed to your team with the caller’s number. Ringmere does not track your drivers.
Customers who would rather message than ringOn Growth and Pro, the same assistant takes orders on WhatsApp and text.

An example call

Written to show how a call goes, using sample services and prices; not a recording.

Caller: Hi, can I order a delivery? My postcode is LS6 2AB.

Ringmere: We deliver there. Delivery is £2.50 and takes about 45 minutes. What would you like?

Caller: Two chicken kormas, a pilau rice and a garlic naan.

Ringmere: Lovely. What’s the name and the address?

Caller: Sam, 14 Hyde Park Road.

Ringmere: Thanks, Sam. That’s two chicken kormas, one pilau rice and one garlic naan, plus £2.50 delivery: £27.20 in total, to 14 Hyde Park Road. Is that right?

Caller: Yes, that’s it.

Ringmere: Your order is placed and will be with you in about 45 minutes. You can pay the driver by cash or card.

Your services, your words

It only ever offers what you approve.

Import your services and prices in seconds. Ringmere quotes exactly what you configure, never a made-up price or a promise you can’t keep.

Chicken korma
£8.90
Large pepperoni pizza
£13.50
Collection
Ready in about 20 min
Delivery
3-mile radius · £2.50 fee

Questions from takeaways

Good to know.

How does a phone order work?
It asks whether the order is for collection or delivery, takes the items and quantities from your menu, and gets the caller’s name. Then it reads the items, the total and the name back, places the order once the caller confirms, and tells them roughly when it will be ready, using the times you set.
How does it handle delivery?
It asks for the postcode first and checks it against your delivery radius before taking the full address, then quotes your delivery fee and time. Outside your area, it says so politely and offers collection. Your delivery minimum is applied, and the postcode is checked again when the order is placed.
Does it take payment?
No. Ringmere does not take card details on the phone. Customers pay as they do now, on collection or to your driver, and you can tell callers which payment methods you accept in your FAQs.
What about allergies?
It never tells a caller that a dish is free from an allergen. Allergy questions go to a person on your team, put through live or sent as a message with the caller’s number. If your allergen information is on your website or menu, approve an answer that tells callers where to find it. Food Standards Agency guidance is that allergen information for phone orders must be available before the order is completed and when it is delivered.
Can a caller add to or cancel an order?
Yes. If they ring back, it finds their live order from their number and adds the new items to it rather than placing a second order. It can cancel an order before the kitchen starts it; after that, the call goes to you.
Where do the orders go?
Into your Ringmere dashboard, to your email if you want order emails, and onto a Star Micronics CloudPRNT kitchen printer if you have one: paste one address into the printer and tickets print as orders come in, with a reprint marked as replacing the first when an order is changed. Orders can also go to your own system by webhook. Ringmere does not connect to delivery apps or EPOS systems.
What does an AI receptionist cost for a takeaway?
Ringmere is £49 a month on Starter, with 150 call minutes and a UK number included, £99 on Growth and £249 on Pro, each with a 7-day free trial. For scale, an illustration only: if you miss ten calls across Friday and Saturday night and half were £25 orders, that is about £125 a weekend, or over £500 a month.
We also take table bookings. Can it do both?
Yes. Switch on reservations as well as orders and it handles both on the same line, even in the same call. Table bookings are covered on our restaurant page.
Is Ringmere an answering service for takeaways?
Yes, and a virtual receptionist too. Like an answering service, it picks up your calls 24/7 under your business name. Like a virtual receptionist, it answers questions about your menu and takes orders for collection or delivery. Because it is an AI receptionist it costs from £49 a month, never puts a caller on hold, and on Growth and Pro replies on WhatsApp and text as well.

Stop losing orders to a busy line.

Put Ringmere on your line today, with a 7-day free trial you can cancel anytime.

Call answered2:47am · first ring
Order taken and read backCollection · ready 6:40pm
£27 recoveredWhile you slept
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