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The AI phone receptionist for hotels, B&Bs & guesthouses.
A missed call at a small property is often a whole stay lost to an online travel agent, and its commission. Ringmere answers, checks live availability for the guest’s dates, quotes the total, and books the room.
Hear it first: ring our own AI receptionist on 07888 870150, or try it in your browser.
The missed-call problem
Sound familiar?
- Booking calls ringing out during check-in and housekeeping
- Direct-booking guests giving up and booking through an OTA instead
- Evening and weekend enquiries with nobody at the desk
Every one of those is a booking walking to a competitor. Ringmere answers before it does.
How Ringmere helps hotels, b&bs & guesthouses
Answer, book, and hand you the rest.
Answers your calls, 24/7
First-ring pickup, evenings and weekends included, so callers get a real answer instead of voicemail.
Books rooms with live availability
Checks real availability for the guest’s dates, quotes the total for the stay, and books the room or takes a request for your team to confirm.
Escalates what matters
Urgent, clinical or unhappy callers go to your team immediately, with full context.
It answers messages too: on Growth and Pro, customers can WhatsApp or text your business and the same receptionist replies, books and takes orders, and it drafts a reply to every customer email for you to send.
Ringmere also answers the phone for restaurants & cafés and takeaways.
Call by call
Every call a hotel gets.
At a small hotel or B&B the same person is checking guests in, turning rooms and answering the phone. A guest who cannot get through usually books on an online travel agent instead. This is what Ringmere does with the calls the desk cannot take.
| The call | What Ringmere does |
|---|---|
| “Have you got a double for the 14th and 15th?” | Runs a live availability check, against your rooms in Ringmere or your Beds24 or Cloudbeds account, and offers only the rooms and prices it returns, with the total for the stay. |
| A guest who is ready to book | Books the room if you have switched direct booking on. Otherwise it takes a booking request and tells you it is waiting, by text, email or WhatsApp. You confirm it from the dashboard, or with one tap on WhatsApp. |
| When the channel manager cannot be reached | It never guesses what is free. It takes a booking request instead, flagged for you to check the channel manager before confirming. |
| A stay of more than 30 nights, a group or a wedding block | Passed to a person with the dates and the number of guests. It does not quote a rate or take a booking for it on the call. |
| Check-in times, parking, dogs, breakfast | Answered from the details you approve, including any extras you list, such as breakfast or late check-out. |
| A guest already staying, with a problem | Passed to your team straight away, with the guest’s name and number. |
| A late-evening call from overseas | Answered the same way, and on Growth and Pro in the caller’s own language. |
An example call
Written to show how a call goes, using sample services and prices; not a recording.
Caller: Hello, do you have a double room for two nights from Friday the 14th?
Ringmere: Let me check. From Friday the 14th to Sunday the 16th I have a Double with sea view at £95 a night, £190 for the stay, or a Standard Double at £80 a night, £160. Would either suit?
Caller: The sea view, please. Is there parking?
Ringmere: Yes, there’s free parking for guests behind the building. Can I take your name for the booking?
Caller: Claire Dawson.
Ringmere: Thanks, Claire. That’s booked: a Double with sea view from Friday the 14th to Sunday the 16th, £190 in total. We look forward to seeing you.
Your services, your words
It only ever offers what you approve.
Import your services and prices in seconds, from your website or from a PDF, spreadsheet or photo of your price list. Ringmere quotes exactly what you configure, never a made-up price or a promise you can’t keep.
Questions from hotels, B&Bs & guesthouses
Good to know.
Does it work with my channel manager?
What if I don’t use a channel manager?
Can I approve bookings before they’re confirmed?
Will it ever guess availability?
Which plan do I need?
What does it pass to a person?
Can it talk to guests from abroad?
Is Ringmere an answering service for hotels, B&Bs & guesthouses?
What Ringmere does on any UK phone line, what it costs and how it compares with the other UK AI receptionists is on one page: AI receptionist UK.
Guides for hotels, B&Bs & guesthouses
Practical reads for your business.
How small hotels win direct bookings back from the phone
A guest who calls your hotel wants to book direct. If nobody answers, they go back to Booking.com and you pay commission on a stay you nearly had for free. Here is how to stop that leak.
Read moreGet missed call alerts on WhatsApp
You check WhatsApp all day and your voicemail almost never. Here is how to get the calls that need you onto the app you already read.
Read moreHow to never miss a business call, without hiring
Every missed call is a booking that might not ring back. Here is what each fix really costs, how to stop missing client calls, and what works trade by trade, without hiring a full-time receptionist.
Read moreStop losing hotels, B&Bs & guesthouse bookings.
Ring 07888 870150 to hear our own AI receptionist answer, then put Ringmere on your line with a 7-day free trial you can cancel anytime.