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The receptionist that answers your email too.
Customers who would rather write than ring still want an answer today. The same AI that answers your phone drafts a reply to every customer email, offers a free time when someone asks to book, and lets them confirm it with one press.
Email replies forward your business mailbox to a private Ringmere address. Every customer email gets a draft reply written from the services, prices, opening hours and answers you approve; a booking request gets a free time from your diary and a confirm link; and you send each reply with one click, or let simple questions be answered by themselves. Replies go out in your business name with your own address as the reply-to.
How it works
Forward it, read it, send it.
Forward in a couple of minutes
Switch it on in Settings and forward a copy of your mail from Gmail or Outlook to the private address it gives you. Your mailbox keeps everything; Ringmere reads the copy.
A draft for every email
Each customer email lands on your Email page with a short summary and a reply drafted from your approved details. Anything your details do not cover is left for you to answer, never guessed.
You press send
Read it, change what you like, send it. The reply goes out as your business name via Ringmere, with your own email as the reply-to, so the conversation carries on in your own mailbox.
Booking by email
From an email to a booked appointment, without a phone call.
When someone asks to book, the draft offers a free time from your live diary, the same way the receptionist does on the phone. The reply carries a Confirm link. The customer opens it, sees the time, adds a mobile number if they would like a text, and presses Confirm. The time is checked again at that moment, booked into your diary and calendar, confirmed to them by email, and you get your usual new-booking alert.
The link works for seven days and books nothing until it is pressed, so a mail scanner opening it changes nothing. If the time has gone by then, the page offers the next free times for the same service instead. If the customer would rather just write back, that works too: you can book the time from the Email page in one click.
When you are ready
Let it answer the simple ones.
Every reply waits for you until you say otherwise. Choose automatic replies and an email that asks about your prices, services, hours or location, and that your details fully answer, is replied to straight away, with a line saying the reply was sent automatically, and you get a copy. Anything else still waits for you: bookings, anything urgent, anything your details do not cover, and any reply that would need your team to confirm something. There is a daily allowance, after which everything waits for you again.
Honest print
What it never does.
- Confirms a time it has not just checked in your diary.
- Gives medical, dental, legal or financial advice, or repeats a symptom back to the customer.
- Guesses a price, a policy or an opening time that is not in your details.
- Replies to newsletters, automatic replies, bounces or mail from no-reply addresses.
- Keeps attachments. You open them in your own mailbox.
- Answers an urgent email by itself. You are alerted, and the customer gets a short holding reply.
Email replies are a Growth and Pro feature. Forwarded mail is received by Resend in its EU region and kept for the retention period you choose, from 30 to 365 days; every provider we use is in the sub-processor list in our privacy policy.
Questions
Email, plainly answered.
How do email replies work?
Does it send anything without me?
Can a customer book an appointment by email?
What happens with an urgent email?
Which emails does it ignore?
Where does my email go?
Which plans include email replies?
Keep reading
Related.
WhatsApp and SMS too
The same receptionist replies on WhatsApp and text, books appointments and takes orders.
WhatsApp receptionistHow we test it
Live evaluations against the real AI models, thousands of automated tests, and the limits we state plainly.
How we testPlans & pricing
Email replies live on Growth and Pro. Every plan starts with a 7-day free trial.
See pricingYour email, answered the same day.
Forward your mailbox in a couple of minutes and give every customer email a reply worth sending.