RingmereHome / Live call transfer
The AI receptionist that puts callers through to you.
Ringmere handles the routine calls on its own: bookings, prices, opening hours. When a caller needs a person, it says so and rings your phone, while they are still on the line. On every plan.
Live call transfer means the AI receptionist connects a caller to a real person during the call, instead of only taking a message. With Ringmere you switch it on in Settings and add the number to ring. When a caller asks for a person, makes a complaint or has an emergency, the receptionist tells them it is putting them through and rings your phone. It is included on every plan, from £49 a month.
How it works
Routine calls handled, the rest put through.
It knows when to hand over
Callers who ask for a person, complaints, refunds, emergencies, and anything legal, medical or clinical are put through. So is anyone who sounds angry or confused, and anyone who presses 0.
The caller is never left guessing
The receptionist says, in one short sentence, that it is putting them through, and the line says “Connecting you to the team now.” Then your phone rings.
You know why before you answer
As the transfer starts you are sent the caller’s name and number, the reason and a one-line summary, by email and by text, or on WhatsApp if you have linked it. Every call’s transcript is in your dashboard afterwards.
Emergencies go to a person, whatever the setting
If a caller describes an emergency, Ringmere puts them through to your number straight away, even when everyday live transfer is switched off, and the alert is marked urgent. A caller who says they can smell gas or worries about carbon monoxide is given the National Gas Emergency number, 0800 111 999, and if you have given Ringmere a number to ring, the line reads it out again before putting them through. Ringmere never gives medical, legal or gas-safety advice of its own.
Call departments on Growth and Pro
On Growth (up to 5 departments, 3 numbers each) and Pro (unlimited departments, up to 10 numbers each), callers can be put through to the right team from what they say, or by pressing a key. Each department rings its numbers all at once or one after another, for as long as you choose, and can keep its own hours: outside them, the receptionist takes a message for that team instead. Departments can announce each call first, so the person answering presses 1 to accept it.
Honest print
- Everyday live transfer is off until you switch it on. Until then, the receptionist takes a message and alerts you, and only emergencies, a caller pressing 0, a fault on our side, or reaching your plan’s safety ceiling ring your number.
- Transfers to your main team number are not limited to your opening hours. If you do not want calls put through at night, leave everyday transfer off and the receptionist will take messages instead. Departments do keep their own hours.
- The person who answers hears the caller, not a summary. The reason arrives as a text, email or WhatsApp alert.
- If nobody picks up a call to your team number, and call screening is off, the call ends. Switch on screening and the receptionist comes back on the line and takes a message instead.
- Ringmere rings one team number, or the numbers in each department. It is not a full office phone system with desk extensions and call queues; for that, see the UK comparison.
Which UK AI receptionists include live transfer?
It is one of the biggest differences between products at the same price, so here is what the providers’ own sites say:
| Provider | Live transfer | Entry price |
|---|---|---|
| Ringmere | Every plan | £49/mo |
| Hey Jodie | From the £99 Professional plan | £49/mo |
| Cyberstaff | Every tier | £30/mo |
| Answer.co.uk (AI) | Transfer to its live agents costs extra | £10/mo plus £0.85 a call |
| Sayora | Not offered, per its home page | £49/mo |
Sources (checked 10 October 2026): heyjodie.com/en-gb/pricing, cyberstaff.com/pricing, answer.co.uk/ai-virtual-receptionist-service
Source (checked 12 October 2026): sayora.ai
Prices exclude VAT where the provider says so. Always check the provider’s own site before you buy. The full picture, including who each one suits, is in our comparison of the best AI receptionists in the UK.
Questions
Live call transfer, plainly answered.
Can an AI receptionist transfer calls to a real person?
Is live call transfer on every plan?
What do I hear when I pick up?
What happens if nobody answers?
Does transferred talk time use my minutes?
What if the AI has a problem mid-call?
Keep reading
Related.
Let it take the routine calls.
Switch on live transfer, add your number, and hear it put a call through to you in minutes.